Customer Service

Shipping & Delivery
UK shipping cost is £1.00 for the first item plus £0.50 per extra item. International shipping cost is £3.50 for the first item and £0.50 per extra item. Items are dispatched within 2 working days of receipt of payment. Please allow 3 working days (Saturdays and Sundays do not count as working days) for delivery in the UK or 7 working days for international deliveries.
Payment Methods
Payment can be made by the secure online facility at PayPal, using your debit/credit card or a PayPal account. All payment transactions take place on the secure encrypted server of our chosen and authorised payment processor (PayPal) - we at brazilware.co.uk never have access to your card details at any time.
Returns & Replacements
We are happy to refund or exchange any item within a 14 days period from receipt of goods. Please email prior to returning an item so we can provide you with a returns address - returns will not be accepted without prior notification. All items must be returned in their original condition and packaging to qualify for a full refund, any items not returned in this condition will not be accepted. Return postage is to be paid by the customer. In the event of a refund, the refund amount will be the full price of the item, postage paid will not be refunded.
Product Description Advice
Please be aware that all our products are handmade using natural/handmade materials - this can mean that there are small imperfections with some materials - this is inherent with the nature of the product.